The BBA hosted a live Client Seminar to update attendees on our transformation progress, highlight areas of focus to improve the client experience, and to provide an overview of where we’re headed as a business.

The BBA’s transformation in 2020 kicked off with 2 objectives in mind:

• Transforming ourselves to become a client-centric organisation
• Becoming a systems-led business

While there’s more work to be done, we wanted to update you on where we are, and our plans to improve your experience with us even more.

We thank you all for joining us.

If you have any follow-up questions, please get in touch with us at [email protected]

The 2-hour webinar included:

• A strategic overview of the business, including the initiatives undertaken and our direction of travel
• An update on how we’re addressing ongoing challenges relating to client experience and delivery
• A demonstration of a new operational platform implemented that drive our delivery process towards accuracy, accountability and result.
• A Q&A session to answer as many questions as possible.

*The information contained in this webinar is correct to the best of the knowledge of the participants at the time of its recording, however comments are informal. Please seek legal advice before relying on it in terms of determining actions. The BBA and participants accept no liability for decisions made on the basis of such informal discussion.